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Marketing strategies used to promote Cow&Gate formulas
Last updated:4 December 2007
Cow and Gate shamed in global monitoring report for UK violations
Lack of action by UK authorities means violations of the international marketing requirements are systematic. The International Baby Food Action Network (IBFAN) contains monitoring results from 67 countries. Activities in the UK by Cow & Gate are highlighted as particularly bad. They demonstrate that where governments do not act to protect their citizens, companies treat the marketing requirements with contempt. The profile for NUMICO, the parent of Cow & Gate, can be accessed on the IBFAN website by clicking here. Click on the image for a larger version of the profile extract. |
Cow & Gate labels
The law explicitely states that labels can only have claims specified in a schedule attached to the law (there are just 6, such as iron enriched). The Food Standards Agency reminded the companies of the provisions at the end of 2006. New Cow & Gate labels have been launched since then with claims that are not on the permitted list and include idealizing text and images, which are also prohibited by the law.
Claims not on permitted list :"With prebiotic care." Idealizing image: Humanized bear image. (On the milk for older babies the bear is replaced by an almost identical baby). |
Since being reminded that claims such 'Prebiotics supporting baby's natural defences' are 'non-compliant with the legislation, NUMICO has launched a Cow & Gate promotion showing infants and young children protected by an 'immune system' umbrella. |
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This was found displayed on shelves where all formulas in the range are displayed. As the UK law provisions on claims refer specifically to infant formula, the products shown on the shelf talkers are follow-on formulas. The International Code prohibits point-of-sale promotion for any breastmilk substitutes. |
Results from BFLG's monitoring system shows that violations involving Cow & Gate formula (a brand of NUMICO) are widespread and systematic. During National Breastfeeding Awareness Week (14-20 May 2006), NUMICO advertised its Cow&Gate brand in parenting magazines offering pregnant women £90 in vouchers as an inducement to sign up to receive information on infant care - including infant milks - from the company. The advertisement shown is from Mother and Baby, cover date June 2006. Cow & Gate formulas are advertised and promoted in breach of Article 5.1 of the International Code of Marketing of Breastmilk Substitutes. There is a good case to be made that some, indeed most, of these promotions also breach the narrower UK Infant Formula and Follow-on Formula Regulations 1995, though the enforcement authorities are yet to bring a case. |
Examples of violations are given below. This report has been prepared by Baby Milk Action, which is coordinating the BFLG monitoring project.
Advertisements for Cow & Gate formula
Poster campaign
Cow & Gate if perhaps the most aggressively marketed formula brand in the UK at present. A poster campaign has been running for the past year promoting Cow & Gate formula in shopping centres, bus stops and leisure centres. The advertisements idealise Cow & Gate formula suggesting: 'Prebiotics support your baby's natural defences (even against bugs)'. Research shows, however, that even in the UK infants fed on formula are more likely to suffer from illnesses such as gastroenteritis. The small print of the advertisement states 'Breastfeeding is best for your baby' and suggests that Cow & Gate Step Up, the specific formula pictured should not be used 'as a breastmilk substitute before 6 months.' However as breastfeeding is recommended by the World Health Assembly and UK Department of Health into the second year of life and beyond, this product is also a breastmilk substitute and its promotion is prohibited by the Article 5.1 of the International Code. |
The advertisement encourages mothers to call the Cow & Gate careline and visit the website www.cowandgate.co.uk where all formulas are promoted, including infant formula.
The Cow & Gate brand name dominates the formula packaging, so by advertising the purple pack, NUMICO is also advertising the others in the range.
The authorities have taken no action as the green and blue packs shown on these shelves do not appear in the advertisement, despite the fact that the case of Birmingham Trading Standards v Wyeth/SMA in 2003 showed that the infant formula brand does not have to be specifically mentioned for an advertisement to promote infant formula in breach of the UK Infant Formula and Follow-on Formula Regulations 1995.
Clearly if a mother is prompted to seek out Cow & Gate formula by this promotion and her child is less than 6 months old she would buy the infant formula rather than the follow-on formula.
What is the impact of the advertising?It has been suggested to the authorities that they should ask NUMICO to reveal its sales figures for the Cow & Gate brand. If it is true, as the company and the authorities allege, that this aggressive marketing is in no way linked with the infant formula product in the minds of consumers then sales of infant formula should be falling in response to the government's promotion of breastfeeding (the government aims to increase breastfeeding initiation rates by 2% per year). However, if the ambiguous nature of the promotion does indeed promote the entire range, not just the follow-on formula, then sales of infant formula would increase if follow-on formula sales are increasing (i.e. if it is an effective campaign). The authorities have refused to even put the question to NUMICO. |
Pamphlet campaign
Alongside the poster campaign described above, pamphlets have been distributed. This one was on the counter in a leisure centre. As well as promoting the Cow & Gate brand, mothers are offered 30 pence off a pack of Cow & Gate formula. Such inducements are specifically prohibited by the International Code. The Cow & Gate logo that dominates on the pamphlet is used on all products in the range of formula. The authorities have taken no action as the packshot is a follow-on milk, rather than the similarly packaged infant formula.
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Magazine 'advice' features
The Cow & Gate brand appears regularly in magazine features, where the brand name, formulas, careline and website are promoted. The example right is from Mother and Baby Magazine April 2005 and purports to be a competition. For a chance of winning a prize worth £3,000 mothers are asked to answer the question: "What is the name of the special nutrient that Cow & Gate has included in its follow-on milk?" The red box with the heading 'All about prebiotics' gives the answer and mothers are encouraged to call the Cow & Gate careline to find out more. Advertising follow-on milks violates the International Code. The UK authorities take no action over such promotion because the advertising ban applies only to infant formula in UK Law and only the follow-on milk is explicitly mentioned. Yet, as explained above the packshot is virtually identical and all packs promote the fact that the formula contains 'prebiotics'.
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The Baby & You magazine advice column is published 'in association with Cow & Gate' - the name appearing in the style of the logo used on the infant and follow-on formula. Advice columns such as this often contain incorrect advice and promote products. For example, this column encourages mothers to give juice to 4 month old babies, an 'answer' linked to the launch of a new Cow & Gate branded fruit juice, labelled for use from 4 months. Since 1994 the World Health Assembly has said complementary feeding should be fostered from 6 months. Click here for a large version of the page. Below, the fruit juice is promoted in supermarkets as part of the marketing campaign. |
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Advertising on the internet
Advertising promotes the Cow & Gate branded website www.cowandgate.co.uk
Pregnant women and mothers are currently offered a £3.00 inducement to sign up to the Cow & Gate website.
The website is used to make idealizing claims about Cow & gate formulas. When packaging was changed in 2003 to include a 'prebiotics' logo on the labels of infant formula and follow-on formula, this was promoted prominently on the website (right). The same logo was produced as a stand-out display attached to shelves in supermarkets (below). Infant formula without the logo was offered at a clearance price (see promotion in shops). |

Article 17 of the Infant Formula and Follow-on Formula Regulations 1995 prohibits the advertising of infant formulas and the definition of advertising contained in the Food Safety Act 1990 implicitly includes placing information on the internet (click here for details).
However, the authorities have taken no action over these promotional methods.
Promotion direct to mothers
Postcard campaigns
NUMICO is particularly aggressive in promoting the Cow & Gate brand to pregnant women and mothers.
The postcard shown below promotes the Cow & Gate brand, careline and website to pregnant women and offers a free gift. Article 5.5 of the International Code prohibits seeking direct or indirect contact.
Stands in supermarkets
In 2005 NUMICO launched yet another new packaging line for its infant formula and follow-on formula.
The promotional campaign included stands and 'demonstrations' in supermarkets. The example shown right is from Asda, but the strategy has been used in other supermarket chains. The Cow & Gate brand is promoted, though the formula on display in this example is the follow-on milk so the authorities have taken no action. However, a Baby Milk Action campaign against illegal and unethical practices by retailers obtained an illuminating response from Tesco, reproduced below (click here for details of the campaign). |
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Tesco customer services responseThank you for your email. Promotion on first and second Baby Milks is illegal as we support the government 'breast-is-best' policy. However promoting follow on milk is not illegal so this can be promoted and demonstrate in store. If the supplier is also drawing attention to the first and second milk products they should be re-iterating government guidelines that they don't recommend a diet of solely Baby Milk formula to a Baby less than 6 months old If you have any further queries please do not hesitate to contact us at customer.service@tesco.co.uk quoting ****. Regards |
Promoting follow-on milks is prohibited by the International Code and under Article 11.3 manufacturers and distributors "Independently of any other measures taken for implementation of this Code". Tesco, like other retailers, failed to explain why they ignore their responsibilities under the Code.
However, Tesco's response also reveals illegal activity. "Drawing attention to the first and second milk" (i.e. the infant formulas) is explicitly prohibited by Article 19 of the UK Infant Formula and Follow-on Formula Regulations 1995.
There is no clause allowing promotion of infant formula if attention is drawn to 'government guidelines'. Tesco also misrepresents government policy, which is to recommend exclusive breastfeeding for 6 months, not partial breastfeeding as Tesco suggests.
There have been no prosecutions brought by the authorities over this promotion.
Promotion in shops
Follow-on milks are routinely promoted in supermarkets and pharmacies, in violation of the International Code.
Illegal promotion of Cow & Gate infant formulas have been found in major retailers (e.g. Asda, Boots, Morrisons, Sainsbury's, Tesco). The example shown right is from Boots and promotes the new Cow & Gate packaging. In an earlier 'new packaging' launch, the prebiotic logo was added to the infant formula. Clearance offers were made on the previously packaged infant formula as shown in the example below from Sainsbury's. No prosecutions have been brought by the authorities. |

Note that the idealizing humanized images used on old and new labels are prohibited under Article 9.2 of the International Code. Countries such as Brazil and Tanzania have banned such images in law and companies have changed their labels in those countries to comply rather than suffer confiscation of products or a ban on them entering the country.
The UK law also prohibits idealizing images, but the authorities have taken no action against these labels and so such images remain.
See the monitoring report on shops for further information.
Promotion to health workers
Promotion to health workers often echoes that of promotion to the public, with idealizing and unsubstantiated claims being made.
At the end of 2005 , Cow & Gate distributed a pamphlet to health workers which included cards to be handed to mothers to encourage them to call the Cow & Gate 'careline'. Health workers were encouraged to contact the 'careline' themselves to enter a draw for £250 of vouchers. |
Definition of 'Advertising'.
The Food Safety Act 1990 Article 53 includes the following definition:
""advertisement" includes any notice, circular, label, wrapper, invoice or other document, and any public announcement made orally or by any means of producing or transmitting light or sound, and "advertise" shall be construed accordingly"
The Infant Formula and Follow-on Formula Regulations 1995 modify this definition to exclude labels.
Placing product information on an internet website fits within the definition. Advertising of infant formula to the public is prohibited by Article 17 of the Infant and Follow-on Formula Regulations 1995.
The advertising industry's self-regulating body, the Advertising Standards Authority, does not include a company's own website in its advertising code, meaning that claims on websites are not required to be 'legal, decent, honest and truthful.'
The ASA justifies this by defining a company website as 'editorial' material and states: "This stance by the ASA also recognises a distinction between media that consumers have chosen to access and material that they have not purposefully sought out to view."
The case for making this distinction is weak if the company has drawn the consumer to the website under false pretences, for example by publicising the website address in materials that purport to be about follow-on milks, breastfeeding or childcare as in examples shown in this monitoring.
However the ASA dismisses all complaints about websites and the ways they are promoted without even investigating and publishing a ruling.




















